Ace35 Privacy Policy — Your Information Is Safe With Us

Ace35 is a trusted online gaming and betting platform committed to providing safe and transparent services for users in Bangladesh. This Privacy Policy applies to both the ace35 website and mobile application.

By using any ace35 service, you confirm that you have read and accepted this Privacy Policy. If you disagree with any part of it, please discontinue use of ace35's services and contact our support team.

Ace35 only collects information that is genuinely necessary to provide the service, ensure security, and improve the user experience. We do not collect data we don't need.

Ace35 uses the data it collects solely for the purposes listed below. No ace35 employee or partner may use this information for personal reasons.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraudulent activity.
• To send you personalized offers, bonuses, and promotions (if you'd like to opt out of marketing emails, please contact support).
• To analyze usage patterns and improve the quality of our services.
• To provide customer service and support.
• To monitor usage patterns and promote responsible gaming.
• To meet legal and regulatory obligations.

Ace35 never sells your personal data. However, in certain situations, limited data sharing may occur to keep our services running and to meet legal obligations.

• Payment Processors: Solely to process transactions through approved payment gateways such as bKash, Nagad, and Rocket.
• Game Provider: With licensed game providers for gameplay verification and management.
• Legal authorities: Upon a valid request from Bangladesh law enforcement authorities, following applicable legal process.
• Security partners: With specialized security firms for fraud prevention and anti-money laundering.
• Advertisers or data brokers: Never — ace35 does not share this type of information.

Ace35 uses industry-leading technology to protect your information. Multiple layers of security are active at every level to ensure no unauthorized access is possible.

• 256-bit TLS/SSL Encryption — applied to all data transmissions.
• AES-256 Encryption — for stored sensitive data.
• Two-Factor Authentication (2FA) — an extra layer of security for account login.
• Regular security audits and penetration testing.
• 24/7 automated cyber threat monitoring system.
• Real-time alerts for suspicious logins or transactions.

Ace35 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some ace35 features to not function properly.

Ace35 does not retain your data indefinitely. Once the relevant purpose has been fulfilled or the legal retention period has ended, your data is securely deleted.

• Account Information: Up to 5 years while the account is active, and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 3 years after account closure.
• Log Files & Session Data: Up to 90 days.
• Marketing Data: Deleted immediately upon withdrawal of consent.

As an ace35 user, you have several important rights over your own data. To exercise any of these rights, contact the ace35 support team.

Ace35 services are intended for users aged 18 and above. ace35 does not knowingly collect data from minors or allow them to create accounts.

• No one under the age of 18 is permitted to register on ace35.
• Date of birth is verified at the time of registration.
• Where there is doubt, age is verified through KYC documentation.
• If ace35 inadvertently collects data from a minor, it is deleted immediately.

For any questions, concerns, or requests regarding this Privacy Policy, contact the ace35 support team directly. We're always ready to assist you in Bengali.